Researchers at Code for America seek to understand the beliefs, needs, and values of people to create a foundation for innovative and life-changing products and services. Research is fundamental to developing government services that better and more equitably meet the needs of communities. Raising the bar on research raises the bar on quality and effectiveness for everything we seek to do.
Our research seeks to inspire action against real problems. We believe that the best-planned, most insightful research is worth little if the problems it finds are never addressed, or the opportunities it reveals go unrealized.
Our research approach is humble, comfortable with uncertainty, and open to anything we might discover.
From interviews and in-person observations at the start of a project, to creating journey maps that describe needs and pain points, all the way through to usability testing, qualitative research ensures that we build the right thing at the right time for the people who need it most.